How to Maintain High Delivery Rider Ratings on Swiggy & Zomato
Your Swiggy and Zomato partner ratings directly impact order visibility and commissions. A rating below 4.0 can trigger warnings, while dropping below 3.5 may lead to account suspension. Most delivery rider complaints stem from just three avoidable issues: delayed order handoff, incorrect packaging, and missing items.
Quick Fixes That Work
Keep a dedicated packing station near your entrance so riders aren't waiting inside during rush hours. Double-check order completeness before sealing—use a printed checklist for complex orders. Train your staff to hand over orders within 2 minutes of rider arrival. If there's a delay, communicate the wait time upfront rather than making them guess.
Red Flags to Avoid
- •Blaming riders for platform issues—resolve disputes through the partner app, not arguments
- •Poor packaging that leads to spillage (riders get blamed by customers)
- •Marking orders 'ready' before they actually are
- •Refusing orders after acceptance, which damages your reliability score
Check your delivery partner ratings weekly in both apps. A sudden drop usually points to a specific problem you can fix immediately, preventing long-term damage to your restaurant's visibility.
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